The BEST ANSWER example to the Interview Question "Tell Me About Yourself? ", "My earlier career was in a retail based customer service position and since then I have always had some sort of customer facing component to my position. Kindly see this article for more information on the same >>> http://www.careerpointkenya.co.ke/2015/07/best-interview-answer-how-much-do-you-expect-to-be-paid/, IS BA general still marketable? For example, stating that you “improved customer service” is less impactful than “increased customer service response rates each quarter by 10–15%.” If you don’t have the exact information, estimate a realistic value. Can you manage multiple tasks simultaneously? When were you able to resolve a problem within work? Answers to All 25 Customer Service Q&As >. Tell Me About Yourself Example: Good “I have spent the last six years developing my skills as a customer service manager for Megacompany Inc., where I have won several performance awards and been promoted twice. Here are a few more job interview tips to help you nail your response: As you probably know, the answer to this question depends on the individual. Talk about a few of your key strengths as they relate to the job for which you are applying and how they can benefit from your strengths. Briefly talk about your current employer. For some, this is the most challenging question to answer, as they wonder what the interviewer really wants to know and what information they should include. Leave a comment. Define what you do as it relates to the job, think about three to five past experiences that are relevant to the job at hand and try to quantify in terms of time, money or people. What does commitment mean to you? Tell me about a time when you made a poor customer service decision. Hello. The question is a good way to market your skills and ability. Customer service or customer care teams not only provide assistance but also ensure customer satisfaction and customer retention for the company. To make your answer memorable, refer to a specific event that happened in a previous role. Then list three to five strengths you have that are pertinent to this job (experiences, traits, skills, etc.). What is the difference between onshore and offshore outsourcing? Q1. Everyone wants to be heard. When employers ask, “tell me about yourself,” in an interview, they usually want to hear about you as a professional. I’m a great team player that will always push through until my work is complete. Key points to tell me about yourself. Think about your strengths, what skills are you good at? And that’s not an encouraging thought. Currently, I manage a team of ten sales associates and train them in delivering excellent customer service. You know what they say— You never get a second chance to make a first impression. Discuss 2-3 of your most significant accomplishments. Highlight a bit of your personality to break the ice. “Tell me about yourself,” or questions like it, are common at the beginning of interviews as they ease both you and the interviewer into the interview. Be … Tell me about yourself In polling hundreds of different companies & HR departments, this is by far one of the most frequently asked questions in any job interview. It’s one of the most frequently asked questions in an interview: Tell me about yourself. I'm ready to take my experience to the next level. Nailing the “Tell me about yourself” question starts with realizing that your interviewer already knows your job history thanks to your resume. If you are scheduled for a Customer service job interview, then it means you have already impressed them with your CV and Cover Letter when you applied for the position. Tel: 020 516 0045, 020-4442601 Starting with my earlier positions, you will see on my resume that I worked as a commissioned sales associate for Company ABC for two years. Tell me about yourself for BPO/Customer Service: My name is Nausad Ali. Well, I’m 29. Since then, I’ve…” 2. What are you looking for? Thank you for the nice job..I need to ask the Question of salary in an interview when you dont know the salary range of the company.”How much do you want us to pay you”? Prior customer service experience. 5. Are the BA graduates on demand? Most customer service positions will be focused … When I was a customer service representative for Bling International, I received a call from an irate customer one day in regards to an unidentified charge on her card. Tell me about your greatest strengths/weaknesses? Recruiters and employers now want to hear more about you as an individual and why they should hire you over other candidates. Why they ask this: Interview question for Management Trainee Intern in Dallas, TX.1. And we dread it for good reason. ", "Using a discard tube helps to empty any air out of the butterfly tubing which allows the light blue top to be filled with the appropriate amount of blood.". Tell me something about BPO and how it works? 5. Main Office Next, the interviewer is going to want to see if you … Key points to tell me about yourself Briefly talk about your current employer. Tell me about a time when you had to deal with conflict. A nurse will need to answer differently to a software developer, as you will see below. As a result, the same rules apply when answering the query. While this question may seem like a simple icebreaker to some, there are many opportunities open if you have the right answer prepared. I’m a flexible and agreeable employee that will always give my hundred-and-ten percent. I have been in the customer service industry for 12 years. Highlight a bit of your personality to break the ice. “Tell me about yourself,” or questions like it, are common at the beginning of interviews as they ease both you and the interviewer into the interview. “To me, customer service means identifying the root of a customer’s problem and working to find a solution that surpasses their expectations using in-depth knowledge of the company’s service or product. So approach it as is shown in the first section of the sample answer provided above. As a job seeker, knowing how to answer, “tell me about yourself,” gives you a great opportunity to spotlight the skills and experience that make you the ideal candidate for the job. Tell me about a time when you had to deal with conflict. Here’s an example of an excellent response to “tell me about yourself” for a job seeker applying for a senior administrative assistant position with a clean-energy company: “I’ve been working as an administrative assistant for three years. So how do you do this? 30 Commonly BPO Interview Questions and Answers. If you are looking for a job and working with a recruiter, he or she may kick off the conversation by asking, “Tell me about yourself.” Well, what should you say? 6. The 3 words people most often use to describe me are … 3) The ‘I believe’ approach. Mobile: 0798 568638, 0798 56 86 43,0718-610023: 0722 735 216. 4. With its competitive pay and fast career advancements, it's clear why many try to find a job in this industry. Tell me about yourself. Talk about a few of your key strengths as they relate to the job for which you are applying and how they can benefit from your strengths. Allowing you to craft perfect responses for your next job interview. "I started my career in customer service as a cashier at the local grocery store. Customer service coordinator’s have to play important roles in a team or group. As the manager, I take care of any customer service disputes and escalated needs. First identify that the interviewer wants to be impressed to consider you the best fit and that the question is open-ended, meaning that you can start from anywhere you are most comfortable. September 16, 2019. If you are one of these people or you find answering this question confusing no matter how hard you prepare, remember that it is just another interview question that you need to get by. As a customer service professional, your best skills will be customer and client related as you have to interact with customers on behalf of the company on a daily basis. Also, how well do you handle conflict? Introduce/Describe yourself; As you can see, all of the questions ask the same thing. What are the major types for outsourcing? Discuss 2-3 of your most significant accomplishments. I love Coldplay. The growth opportunities in customer service really excite me. Provide Specific Examples – Use data, numbers and stories to support your claims. Most people experience difficulties when explaining about themselves in a job interview. The customers were very loyal, and I loved helping them troubleshoot their tech-based needs. I was happy they were so impressed with my customer service skills right off the bat. ‘Tell Me About Yourself’ – Sample Answers. TOP ANSWERS. Other examples include “Walk me through your CV,” “Tell me something about yourself that’s not on your CV” and “How would you describe yourself?”. After four years, that particular store closed down, and I found a new role with Company ABC. Gain the confidence you need by asking our professionals any interview scenario, question, or answer you are unsure about. What steps did you take to remedy the situation? Tell me about your previous customer service experience. As an Inside Sales Rep for Company ABC, I called on existing accounts which had not ordered for over 90 days. The "Tell me about yourself" answer is also a good way to identify concerns for both parties. Then discuss how you see yourself fitting into a position at their company. So your ideal response to the ‘Tell me about yourself’ question that will make sure the interviewer remembers to recommend you for the position should center on such skills. “Tell me about yourself" - It’s one of the most-often-asked interview questions, and sometimes one of the most challenging. It also depends on the role. What does “good” customer service mean to you? General Answer. Not listed on my resume is the serving job I had at University. It’s way too broad and we have no idea what the interviewer wants us to say. Tell me about a time you experienced exceptional customer service and why it was so good. Highlight Impressive Experience and Accomplishments I also worked as (X position title) for (X company) upon graduation from university, where I was responsible for (X duties related to those listed on the job posting). After staying in that role for one year, I moved to my current role as a customer service manager for Company ABC. With this approach, you answer the “tell me about yourself” question by explaining your philosophy on work (or marketing or sales or people management – choose whatever is most relevant to your employer). Categories: Career Advice Kenya, FEATURED ARTICLES. What steps do you take to form positive and functional relationships with your colleagues? If a team member wasn’t pulling their weight, what would you do? There is no much difference with that question and the tell me about yourself. It's also a choice being considered by many jobseekers, especially for fresh grads. What do you dislike about working in customer service? A candidate who has a history of making great decisions and brainstorming new ideas during lunch meetings may be surprised to go into a place where lunch is eaten by oneself at the desk. 17. This question may be used to assess your ability to think on your feet. Move up in time from there. I have also won several awards for my exceptional performance in solving customer problems and forming new customer relations that resulted in a 20% increase in sales. How to Sell Yourself to Anyone in an Interview! I helped people with their inquiries, and returns. ", "Customer service has been the core of my career all along. Tell me about a time when a customer was reporting a technical issue that you didn’t know the answer to. For this reason, it is important that you prepare well and to do this you will need to satisfy their curiosity. I graduated from [insert school], and I have a bachelor’s degree in [insert course]. Get a free CV review. I have been there, as the deli manager, ever since. Rather than saying, “I was pretty good at customer service,” give an example or a statistic to show why you were good at customer service. Below are the answers to these 30 commonly asked BPO interview questions and answers. Can you tell me about a situation with a customer when there wasn’t a clear policy to use and you needed to make a judgment call? It's one of the most frequently asked interview questions: "Tell me about yourself." 4. Tell me about yourself? I have always felt good customer service is a critical part of any successful sales/marketing strategies and the reputation that a company has for maintaining long satisfaction is something that has always fascinated me. Tell me about your teamwork skills in relation to a CUSTOMER SERVICE COORDINATOR position? And because it’s a question that many hiring managers lead with, it's also your way to start off on the right foot. Tell me about yourself.” It’s the interview question we all dread. including tips on how to score the highest marks. ", "While in university, I worked as a part-time (X position tile) for (X company), where I was responsible for (X duties related to those listed on the job posting). Tell Me Something About Yourself that Isn’t On Your Resume. Q: Tell me something about yourself. Tell me about yourself. Secondly, as my experience with the company grows, I can expect to be a more valued asset. My day-to-day including working with vendors and customers, ensuring smooth events execution, travel plans, and overall scheduling for the executive whom I support. Can you tell me about a time when you had to make a decision when all of the data you needed was unavailable? Tell them something new by expanding on your experiences. ... "I have been in the customer service industry for the past four years. Why do you want to join BPO? I strive to give them consistent service and make sure they walk out happy. ", "In marketing, customer service is the most important part of successful campaign delivery. “I’m a proactive Customer Service Assistant with 4 years of experience handling various functions of Customer service, from dealing with dissatisfied customers to answering phone calls. Example: "For me, customer service is the act of providing the customer with the support they need to make purchasing decisions, understand the product or seek guidance from the company. If the context isn’t clear, you need to know more about the question before giving an answer. I did my high school education from Mumbai and am currently doing my graduation from ABC, Pune. Customer service involves being a kind, courteous, and professional face for the company. ", "Through working in restaurants I learned how to handle difficult customers and keep a positive attitude. Avoid beginning at the VERY the start of your entire career. Check the company website, skim through social media accounts, and review any media coverage. I love managing teams and solving customer problems.” One of the most popular 'ice breakers'. 9. “Tell me about yourself.” This is not an invitation to ramble on. For example, stating that you “improved customer service” is less impactful than “increased customer service response rates each quarter by 10–15%.” If you don’t have the exact information, estimate a realistic value. “Tell me about yourself” doesn’t mean “give me your complete history from birth until today.” It doesn’t even mean “walk me through your work history.” It means “give me a brief overview of who you are as a professional.” You might wonder why interviewers even ask this question; after all, they have your résumé! So how’s this? Include things like your attitude towards customer service and the people you’ll be encountering as well as your ability to problem solve for them and still maintain the reputation of the company and the products you’re dealing with. Here’s an excellent “Tell me about yourself” sample answer in this scenario: Until recently, I was in a customer service role for an enterprise cell phone company where I learned how to interact with a wide array of people under stress. Think on your resume been there, as the deli manager, ever since completing my practicum. To make your answer ultimately takes, be sure that it has some relevance to professional. This opportunity and resolve complaints 50 % faster than the previous assistant work! Floor in direct Sales as well for more information on the floor in direct Sales as well each. Happened in a fast-paced office where I can start as a complete beginner and learn the ropes on floor... 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